Damaged Products Policy
TRA packs every order with great care to assure everything arrives safely. If you receive an order with items damaged within the inner box (with no outer box damage), please report this to TRA within 90 days from receipt. In the rare occurrence that the items inside move around enough to damage packaging, we will make every effort to correct it and, when available, we will send replacement packaging. If replacement packaging is not available, we can assist you in returning the damaged product.
If you receive a shipment that has exterior damage, or has been opened , a claim must be filed with the carrier at the time of delivery. Please make sure the driver notates the damage.
In the case you need to file a claim, make sure to provide the carrier with the following:
- Pictures and documentation of the damage.
- The original cartons and packing material, to be inspected by the carrier. (This is required by all carriers.)
- Original sales invoice for cost reimbursement.
Once you receive your claim reference number, contact TRA so we can be there to support you in the process.
If for some reason you need help in filing a claim, we are happy to assist in the process, help track your claim’s progress and do what we can to get your claim successfully resolved.
Please note...
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. This includes, but is not limited to:
- vibrators and dildos
- anal toys, beads and plugs
- cock and ball devices
- cock rings and sleeves
- gags and ropes
- lingerie and men’s wear
*Lubes, massage oils, condoms, body paints and body jewelry are never returnable.
Thank You for your understanding.